Privacy Policy

Effective Date: 19/5/2023

Thank you for visiting www.botaniclaundry.co.uk (the "Website"). At Botanic Laundry, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose the data we collect from users of our Website in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By accessing or using our Website, you agree to the terms and conditions of this Privacy Policy.

1. Data Collection

1.1. Personal Information: We may collect personal information that you provide to us voluntarily, such as your name, email address, postal address, phone number, and any other information you choose to provide when contacting us or placing an order on our Website.

1.2. Usage Data: We may collect non-personal information about your use of our Website, such as your IP address, browser type, operating system, referring URL, and browsing patterns. This information is collected automatically through cookies and similar technologies.

2. Use of Collected Data

2.1. Personal Information: We may use the personal information you provide to us for the following purposes:

  • Processing and fulfilling your orders

  • Communicating with you about your orders, inquiries, and customer support

  • Sending you promotional offers, newsletters, and other marketing communications (with your consent, where required by law)

  • Customizing and improving our Website and services

  • Complying with legal obligations

2.2. Usage Data: We may use non-personal information, such as usage data, to analyze trends, administer the Website, track user movements, and gather demographic information for aggregate use. This data helps us understand how our Website is being used and enables us to enhance user experience and improve our services.

3. Data Disclosure

3.1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business and providing services to you. These providers may include payment processors, shipping carriers, IT service providers, and marketing partners. We only disclose the information necessary for them to perform their services, and we require them to protect your personal information in accordance with applicable laws and regulations.

3.2. Legal Requirements: We may disclose your personal information if required to do so by law or if we believe such disclosure is necessary to comply with a legal obligation, protect our rights or the rights of others, investigate fraud, or respond to a government request.

4. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have certain rights regarding your personal information under the GDPR and other applicable data protection laws. These rights may include:

  • The right to access, correct, or update your personal information

  • The right to request the erasure of your personal information

  • The right to object to or restrict the processing of your personal information

  • The right to request the portability of your personal information

  • The right to withdraw your consent, where we rely on consent for processing your personal information

To exercise your rights or if you have any questions or concerns about the processing of your personal information, please contact us using the information provided in Section 8 (Contact Us).

7. Cookies

We use cookies and similar technologies on our Website to enhance user experience, analyze trends, administer the Website, and track user movements. By using our Website, you consent to the use of cookies in accordance with our Cookie Policy.

8. Google

For more information on how Google may use cookie / personal data for personlization of ads visit Google’s Privacy & Terms site.

  • Third party vendors, including Google, use cookies to serve ads based on a user's previous visits to your website or other websites.

  • Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.

  • Users may opt out of personalised advertising by visiting Ads Settings. (Alternatively, you can opt out of a third-party vendor's use of cookies for personalised advertising by visiting www.aboutads.info.)

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Botanic Laundry Address: [Unit 2 Kimberley Street, Hull, HU3 1HH Email: info@botaniclaundry.co.uk Phone: 01482 328412

We will respond to your inquiries as soon as reasonably possible.

10. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time. We will post the updated Privacy Policy on our Website with a revised effective date. Please review this Privacy Policy periodically for any changes.

Last Updated: 22/06/23